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BBNaija star, Uriel Oputa, has taken to social media to specific her frustration along with her financial institution over failed transactions.
In a publish on her Instagram web page, she said that she was bored with listening to the excuse of “Ma, I no see your switch” and that she couldn’t pay her employees because of the failed transactions.
Uriel didn’t disclose the title of the financial institution in query, however her publish has generated a number of reactions from her followers, who’ve shared comparable experiences with completely different banks.
A few of her followers additionally suggested her to change to a different financial institution if she was not happy with the companies she was receiving.
Failed transactions have grow to be a recurring drawback in Nigeria’s banking business, with many purchasers experiencing delays or outright failure in transactions. This has led to a lack of confidence within the banking system, as clients are now not positive if their transactions will undergo or not.
The Central Financial institution of Nigeria (CBN) has, nevertheless, taken steps to deal with this challenge, by introducing a brand new coverage that requires banks to refund clients inside two hours of a failed transaction. The CBN additionally directed banks to resolve all buyer complaints inside 72 hours.
Regardless of these measures, many purchasers are nonetheless experiencing challenges with their banks. A number of the challenges embrace lengthy queues at banking halls, poor community connectivity, and poor customer support.
In response to Uriel’s publish, a few of her followers steered that she discover different choices, akin to cellular banking or on-line transactions, to keep away from the stress of going to the financial institution. Others steered that she think about using fintech platforms that provide sooner and extra environment friendly companies.
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