Afrigather I seen one thing unusual earlier this month once I pulled up the Uber app and requested a trip.
- I had my month-to-month $15 American Specific Uber credit score in my account
- The worth for the trip was displayed web of this credit score (moderately than full worth, simply displaying the Uber credit score as a cost methodology later)
- And the fare appeared increased than common. It was additionally a lot increased than Lyft.
My speculation was that Uber appeared to be selecting a better worth as a result of I had credit in my account. I is perhaps keen to spend extra as a result of my ‘actual’ out of pocket price was much less, and people credit have been trapped anyway.
I made a decision to make use of my Uber credit for Uber Eats as an alternative. That pricing appeared regular. I must preserve my eye on this.
Reader Charles says he seen one thing comparable.
- He recurrently pre-books rides with Uber – between the identical areas on the identical time of day – and usually finds the value to be secure ~ $20 and a bit cheaper than Lyft.
- He purchased Uber present playing cards at Costco for a 20% low cost to face worth. That’s when issues acquired bizarre.
Loaded first $50 card in my uber account, all the pieces behaved regular. I loaded one other $200 earlier than taking Uber to airport, then was stunned to search out uber received’t enable cost with uber money loaded within the account this manner for rides scheduled forward of time.
…then stranger issues occurred: for identical trip I ebook recurrently elevated from about $20 to $30! Simply as a sanity verify, Lyft continues to be ~$20 for identical trip.
He went a step farther and did one thing I didn’t: he checked Uber costs “with another person’s telephone” who didn’t have a steadiness of their Uber account – and Uber was pricing the route on the common $20 for them.
I don’t know precisely what’s taking place right here, however one thing appears unusual and – unsurprisingly – not in a customer-friendly means. On the identical time, I’m additionally not the primary particular person to expertise (or assume they skilled) this. Have you ever seen something prefer it? I’d be curious your experiences, particularly when you get Uber credit in your account. My concept, and it’s undoubtedly simply that, is that is one thing they’re testing on a subset of customers to learn the way clients reply.
Bear in mind when Uber introduced in Dara Khosrowshahi from Expedia to be their new CEO, to turn out to be kinder and gentler and friendler? On the time I figured issues would worsen as a result of he was actually in cost at Expedia. However drivers now appear to earn much less, despite the fact that (due to) tipping. It’s costlier to clients, too. And there’s no extra “surge pricing” – they only cost you increased and better quantities with out telling you they’re doing it.
