The ICT regulator won’t effective Kenya’s largest telco as its total QoS efficiency surpassed the 80% threshold. 

Safaricom, Kenya’s main telco, recorded a drop in its high quality of service (QoS) for a 3rd consecutive 12 months, based on knowledge from Kenya’s Communications Authority (CA). But, it escaped a effective from the regulator as a result of it met the minimal compliance threshold of 80% for a number of QoS parameters.

Safaricom’s end-to-end QoS efficiency, which measures communication companies’ total high quality and reliability, dropped from 95.68% in 2020/2021 to 95% in 2021/2022. In 2023, this quantity dropped to 87.60%.

Not one of the three main Kenyan telcos—Safaricom, Airtel, and Telkom—registered enhancements of their high quality of service within the final monetary 12 months. Per the CA, the take a look at was performed throughout 44 of Kenya’s 47 counties: “Throughout the 12 months, the Authority monitored high quality of service for 3 cellular community operators (Safaricom, Airtel, and Telkom). The drive checks had been achieved throughout 44 counties which can be at the moment accessible when it comes to native safety and advisories obtained.”

Whereas Telkom and Airtel recorded enhancements in the course of the 2021/2022 interval at 73% and 79%, respectively, their efficiency dropped to 54.75% (Telkom) and 75.07% (Airtel Kenya).

Supply: The Communications Authority of Kenya 

The large drop in Telkom Kenya’s high quality of service is linked to a network disruption in June 2023 after the American Tower Company (ATC) switched off its towers for failing to pay $24 million in excellent leasing charges. Telkom has but to handle the disruption and has been exploring a sale. UAE-based Infrastructure Corp. of Africa LLC owns Telkom after a profitable bidding course of in late 2023.

Total efficiency

Safaricom recorded the best total compliance with 87.60%, adopted by Airtel Kenya at 75.07%. Telkom Kenya’s efficiency stood at 54.75% in end-to-end checks. 

Because of this the CA will effective Telkom and Airtel for failing to satisfy the QoS requirements for the 2022/2023 monetary 12 months. 

Supply: The Communications Authority of Kenya 
Over the previous 5 years, the CA has collected over KES 500 million in fines from operators for not assembly high quality of service requirements.