Afrigather 
NERC is the physique empowered to satisfy the yearnings of Nigerians for secure, ample and protected electrical energy provide. The Fee, in a public discover launched on Saturday, mentioned it has taken the bull by the horn by releasing to the general public, the rights of each electrical energy shopper to curb arbitrariness by the DisCos and assist customers in combating for his or her rights.
The NERC Appearing CEO/Chairman, Dr. Anthony Akah, who personally signed the general public discover titled “Good Information For Electrical energy Customers!” additionally mentioned that henceforth.
1. The Nigerian Electrical energy Regulatory Fee (NERC), has declared that it’s unlawful for any electrical energy Distribution Firm (DisCo) to hold out disconnection of a buyer’s energy provide with out prior notification in writing.
2. “All new electrical energy connections have to be finished strictly on the idea of metering earlier than connection. That’s, no new buyer ought to be linked with out meter first being put in.
3. “It’s the buyer’s proper to be notified in writing forward of disconnection of electrical energy service by the electrical energy distribution firm serving the shopper in step with NERC’s tips,” the general public discover learn.
Different rights of the electrical energy shopper as contained within the public discover are as follows:
4. “A buyer who elects to acquire meter beneath the Credited Advance Cost for Metering Implementation (CAPMI) Scheme have to be metered inside 60 days, after which the shopper will neither be billed nor disconnected by the electrical energy distribution firm.”
5. “It’s the buyer’s proper to clear electrical energy billing. Unmetered clients ought to be issued with electrical energy payments strictly primarily based on NERC’s estimated billing methodology.”
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6. “It’s the buyer’s proper to immediate investigation of complaints arising from the shopper’s electrical energy service disruption”.
7. “It isn’t the accountability of electrical energy buyer or neighborhood to purchase, exchange or restore electrical energy transformers, poles and associated tools used within the provide of electrical energy.”
8. “It’s the buyer’s proper to contest any electrical energy invoice. Any unmetered buyer who’s disputing his or her estimated invoice has the precise to not pay the disputed invoice, however pay solely the final undisputed invoice because the contested invoice goes by way of the dispute decision strategy of NERC.”
The fee urged clients to ship all complaints on electrical energy provide and different billing points to the closest enterprise unit of the electrical energy firm serving their premises.
Nevertheless, NERC mentioned,
9. “In case your criticism shouldn’t be satisfactorily addressed, you may ahead your criticism to the NERC Discussion board Workplace throughout the protection space of your electrical energy distribution firm. Clients even have the precise to enchantment the choice of the discussion board on the NERC headquarters in Abuja.”
The Fee additionally printed NERC Zonal Workplace Contacts for simpler entry and these are:
• Joseph John South-West (08164201445)
• Tony Ray Ene South-South (08130363581)
• Ekeh Samuel Chukwuemeka South-East (08062219714)
• Hassan GWANDU North-West (07061117416)
• Mohammed Umar Fufore North-East (07061097132)
• Friday Sule
North-Central (07036948408).
The Fee urged clients to share this info and “assist us defend your rights” however nevertheless warned towards neglecting their obligations.
“Notice that you’ve an obligation to pay your legitimate electrical payments, keep away from meter by-pass or stealing of electrical energy and defend energy infrastructure from being vandalised,” the company acknowledged.
