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NCSI Introduces Client Suggestions Platform
The Nigeria Buyer Service Index (NCSI) has launched a survey platform for Nigerians to share their suggestions on the standard of companies and buyer experiences from numerous service suppliers nationwide.
NCSI disclosed in a launch on Thursday that the survey platform was an initiative of the West Africa Affiliation of Buyer Service Professionals, Africa’s main customer support physique.
The Head of Media and Communications at NCSI, Mrs. Jennifer Orode, mentioned, “The survey, which is in its second version, is an annual customer support survey platform that has had over 1,000 Nigerians be a part of the NCSI 2024 survey as volunteers, who’re dedicated to enhancing service supply throughout the nation.
“The NCSI survey platform opened on July 1, 2024, and is accepting responses all year long, whereas the volunteer programme, which runs for 16 weeks, started on September 1 and can conclude on December 31, 2024.”
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In line with Orode, the NCSI survey web site is the core platform the place residents and non-citizens alike charge the usual of companies supplied by banks, fintech firms, eateries, GSM and web service suppliers, lodges, hospitals, amongst others.
She acknowledged that utilizing eight service analysis parameters, together with two sector-based questions, the NCSI collects and analyses suggestions, culminating in a complete report on the finish of the yr on the state of customer support in Nigeria.
She defined that the report would supply actionable suggestions primarily based on citizen suggestions.
She talked about that over 1,000 volunteers would interact each on-line and in individual to encourage participation within the survey, aiding respondents in navigating the web site, understanding the analysis parameters, and finishing the survey.
Orode added that volunteers who full the programme would obtain a certificates of participation, together with different advantages, as recognition of their contributions to the social change initiative.
