The best way to do a SIM swap on MTN in South Africa

A SIM swap is the method of changing your present SIM card with a brand new one. It’s a frequent observe while you need to maintain your cellphone quantity however change your SIM card or when your SIM card is misplaced or stolen. In South Africa, MTN is likely one of the largest community suppliers, they usually supply SIM swap self-service. On this article, we’ll undergo the method of doing a SIM swap on MTN in South Africa

What it is advisable to know earlier than doing a SIM swap on MTN

One of the crucial handy methods to do a SIM swap on MTN in South Africa is through the use of the USSD shortcode *135#. To do a SIM swap utilizing *135#, you first want to concentrate on the questions you’ll encounter, as a result of when you fail the questions 3 instances in a row, you’ll be blocked from finishing up a SIM swap for 30 days.

What’s your authorized identify?

This query is to make sure that you’re the rightful proprietor of the SIM card and that the swap is being carried out legitimately.

What’s your MTN cellphone quantity?

That is prone to be the primary query you’re requested when initiating a SIM swap. You’ll need to supply your present MTN cellphone quantity to substantiate that you’re the rightful proprietor of the SIM card.

How lengthy have you ever been utilizing the SIM?

Right here you’ll want to supply the timeframe of when the quantity has been in lively use.

In the event you had used the SIM on a distinct community earlier than shifting to MTN, the date on which you migrated is the place to begin of your lively use.

You’ll discover the next date ranges within the USSD prompts:

0-3 months

0-6 months

6months – 1year

1 12 months to three years

2-4 years

Greater than 5 years

What’s your ID quantity?

You may additionally want to supply your South African ID quantity as an extra layer of verification.

What’s the cause for the SIM swap?

MTN might ask you to supply a cause for the SIM swap. The choices you’ll possible see embody loss, theft or harm to the SIM card, or just eager to improve to a brand new SIM card.

Are you on the MTN factors program?

Prospects who’ve had their MTN numbers for greater than 4 years are mechanically enrolled within the MTN Factors program in South Africa. Nevertheless, when you’ve had your SIM for lower than a 12 months, it’s finest to pick out ‘No’.

How a lot was your final recharge?

You probably have forgotten the quantity or your SIM is misplaced, merely buy some airtime by way of somebody’s cellphone to yours. That recharge will function the final quantity you loaded.

Date of final airtime recharge

In the event you use the tactic described above, it is best to be capable of decide the date. However if you wish to use this methodology to swap MTN SIM playing cards, you’ll want to attend roughly 10 minutes after recharging your airtime earlier than you begin the SIM swap course of.

Your final cellphone mannequin

In case your earlier solutions weren’t passable, this query shall be requested. The reply to this safety query is the system into which you most just lately inserted your SIM card earlier than dropping it. You ought to be accustomed to the cellphone even when you’ve misplaced the SIM card.

You’ll be supplied with a couple of selections, so it’s necessary you recognize your cellphone sort.

The best way to do a SIM swap to the brand new MTN SIM

You probably have misplaced your SIM card, or it was stolen or broken, this primary course of will present you how you can swap your MTN SIM:

First, get a brand new RICA-ed MTN SIM
After receiving welcome messages from MTN and ready for the SIM card to be activated, you may start utilizing it by dialling *136#.
Observe this by dialling *135# and choosing choice 5 (SIM swap). Following this, you’ll obtain an SMS, which is able to instruct you on what to do subsequent.
In the event you get a discover instructing you to name 135 or use an affidavit, you’ll want to go to an MTN service heart. Your line might have been blacklisted.
In the event you obtain a message instructing you to alter your MTN SIM card by dialling *135#, you have got an important likelihood of SIM swap success.
Once you dial *135# once more, MTN will confirm your identification earlier than permitting you to swap SIM playing cards.
If requested whether or not or not the SIM card is current within the cellphone, reply “sure.”
You can be given a couple of choices for the way you want to do the SIM swap. Choose “questionnaire”.
Questions like “Do you have got factors?” “When was the final time you loaded airtime?” “How a lot did you recharge?” “Do you have got any information?” shall be requested as defined above.
In the event you get a query mistaken, you may strive it once more with three different solutions. In the event you get any of those questions mistaken 3 times, MTN will disable your account for a month.
You’ll obtain two (2) affirmation SMS/messages after you have efficiently answered the safety questions.
A message confirming the profitable SIM swap and offering an estimated completion time of two to 4 hours will arrive immediately. The second message will arrive often after 5-10 minutes, and it’ll learn: “SIM swap is profitable, wait for twenty-four hours.”
If the SIM swap course of fails, you’ll obtain a second SMS asking you to take an affidavit to the police station or contact 135 through cellphone name.

In the event you nonetheless have your previous MTN SIM and need to improve to a brand new one, right here’s how you can do it:

Guarantee each your previous and new SIM playing cards are in working telephones.
Ship the message “SIM swap” to 44770 out of your present SIM quantity.
A one-time password (OTP) shall be issued to you and can expire in quarter-hour.
Ship the message “swap” plus your previous quantity with the format *OTP# to 44770 out of your new MTN SIM card. In case your MTN quantity is 0731112222 and your OTP is 9876, you’d ship the next message to 44770: “swap 0731112222*9876#”.
After some minutes, your previous MTN Sim ought to cease working and the brand new one will obtain the baton.
When your new SIM card is activated, you can also make and obtain calls instantly.

Ultimate ideas on how you can do a SIM swap on MTN SIM

That’s how you can do a SIM swap on MTN in South Africa. It’s advisable to avoid wasting all contact or messages out of your previous SIM to keep away from information or info loss throughout your SIM swap.