Afrigather A buyer of Kuda Microfinance Financial institution reported that cash disappeared from her account with none withdrawal.
In response to Thepressngr.com, the shopper, a petty dealer named Amajor Martha Marvelous misplaced her hard-earned financial savings to the tune of just about 2 hundred thousand naira to Kuda microfinance financial institution on December 16, 2023, when an unauthorized transaction was made on her account with out her consent.
In her phrases, “It was Saturday afternoon, I simply heard my telephone beep and introduced it out from my pocket. Surprisingly I received a debit alert of N199,300.00 on my telephone saying I made a switch to 1 Chukwuebuka Ebereamah. I instantly dialed Kuda Financial institution’s buyer care line to make a criticism that I didn’t make any transaction nor did I do know any Chukwuebuka Ebereamah and the transaction claimed I made a switch. The shopper care personnel mentioned it could be an error and that it could be refunded in as a lot as I didn’t make any transaction”
“The shopper care attendant mentioned if by Monday 18, December 2023 I didn’t get a refund I ought to make an official report” she added
In response to Marvelous, after ready endlessly with out getting a refund, on Monday 18 she visited the financial institution headquarters, 151 Herbert Macaulay Highway, Yaba, Lagos state to complain of her cash disappearing from her account to 1 Chukwuebuka Ebereamah and he or she was informed that the cash was transferred to 1 Aku Microfinance checking account owned by Chukwuebuka Ebereamah with the account quantity 8162503500.
“I used to be on the workplace on 18/12/2023, I received there at precisely 10:23 am and I used to be directed to the criticism desk the place I met a number of individuals with one criticism or the opposite. After ready for hours, it was my flip and I used to be attended to by one Mrs Amara who informed me that my account was ‘comprised’. I additionally informed her that just a few days earlier than the fraudulent transaction I couldn’t do any transaction on my account solely to see a withdrawal of all my financial savings. The saddest half was for Mrs Amara to inform me that the financial institution doesn’t know what occurred to my account and can’t do something.” Marvelous mentioned.
She added “Mrs Amara informed me that she has despatched a mail to Aku Microfinance financial institution that I ought to wait for his or her response however whereas ready I ought to go and get a police report. She directed me to a different workers of Kuda Microfinance Financial institution, Ayoade Abdulbasit who mentioned I ought to drop my e-mail handle and that I’d get a response from him. The following day I received an e-mail from Ayoade solely to be informed that I ought to get a legitimate court docket order earlier than my cash may be refunded”.
Marvelous divulged that she went on the official WhatsApp variety of Kuda Financial institution to make her criticism. After chatting for days about her she would get her cash returned to her account, the financial institution on Wednesday 4, January 2024 deleted the thread of messages shared along with her. She added that Kuda Financial institution has stopped responding to her emails once more and in addition deleted responses made to her relating to her criticism.
Efforts by our reporter to talk with a consultant or media handler of Kuda Microfinance Financial institution proved abortive
Culled from Thepressngr.com
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