Fitbit Cost 5 house owners struggled to sync gadgets throughout widespread outage

For those who spent Tuesday questioning why your Fitbit Charge 5 received’t sync, you’re not alone. Annoyed Cost 5 house owners have taken to Reddit and Twitter to report their health trackers merely received’t sync in what seems to be a widespread outage. It’s the most recent in a sequence of complaints this summer season following gradual Ionic recalls and messed-up blood oxygen graphs for Android customers.

The Verge was in a position to affirm that not less than two of our Cost 5 gadgets are unable to sync on each Android and iOS regardless of a number of efforts. We had been final in a position to sync a tool at 10:39PM ET on Monday evening. Unpairing and repairing the Cost 5 in addition to drive quitting the Fitbit app had been unsuccessful in fixing the difficulty.

Round 4:45PM ET, the Fitbit Assist account tweeted that the issue is resolved, and we had been in a position to get a Cost 5 to sync efficiently once more.

Screenshot: Downdetector

In keeping with Downdetector, it seems that customers had been complaining of Fitbit outages since late final evening, with experiences selecting up steam at round 6AM ET this morning. A number of customers have additionally reported the difficulty to the official @Fitbit and @FitbitSupport Twitter accounts. The majority of the experiences appear to take care of the Cost 5, however a couple of customers have additionally complained of syncing points with different gadgets as properly. Fitbit has responded to particular person complaints on its official channels, and confirmed in a tweet that it was investigating the difficulty. The Verge reached out to Fitbit for remark however didn’t instantly obtain a response.

The outage is the most recent in a sequence of buyer frustrations this summer season. Since Fitbit’s Ionic smartwatch was recalled in March after burning 78 users, a number of Ionic house owners have complained that the corporate has dragged its feet in issuing refunds. The Verge has additionally independently obtained three ideas from readers confirming points with receiving assist from Fitbit in returning their Ionic gadgets.

Extra just lately, Android customers have complained about an app replace breaking the estimated oxygen variation graph. The graph depicts how blood oxygen ranges could change throughout sleep. After the replace, it seems a number of customers noticed a dramatic and sudden enhance of their nightly oxygen variations, resulting in widespread confusion. The problem seems to have since been resolved within the Android app 3.65 version update.

All this comes as Fitbit gears up for a busy fall. There have been a number of current leaks surrounding the Sense 2 and Versa 4 smartwatches, hinting that we could quickly see some information from the corporate on the {hardware} entrance. Fitbit can be anticipated to largely characteristic within the Pixel Watch launch. Whereas Google hasn’t revealed too many specs or particulars concerning the Pixel Watch, it did highlight a forthcoming Fitbit integration as one of many watch’s key promoting factors at this 12 months’s Google I/O.

Replace, August sixteenth, 3:00 PM ET: Included official tweet from Twitter acknowledging the syncing concern for Cost 5 house owners.

Replace, August sixteenth, 7:21 PM ET: Famous tweet from Fitbit saying the outage is over, and confirmed the difficulty seems to be resolved.