Unique: How a six-week freeze on buyer onboarding slowed card demand for OPay and Moniepoint

In April, Nigeria’s central financial institution barred fintechs from onboarding new prospects for six weeks. In that interval, two of Nigeria’s largest fintechs—Opay and Moniepoint—slowed card distribution as a result of the demand for playing cards declined, based on ten point-of-sale brokers who spoke to TechCabal. 

“Lots of people [opening] new accounts additionally desire a card that simply makes them really feel that (they’re) utterly financially included,” mentioned an OPay government who requested to not be named. 

Since getting a card is a pure extension of the account opening course of, a buyer onboarding freeze led to a decline in card demand. Opay and Moniepoint responded by decreasing the variety of playing cards disbursed to brokers—the company banking sector’s spine.

OPay, which started providing playing cards in 2021, has distributed about 13 million playing cards, whereas Moniepoint has distributed round 4 million playing cards, one particular person with information of Verve’s enterprise, a card issuer for each fintechs, informed TechCabal in June. 

Regardless of this preliminary explosion, card development is slowing. It has allowed some fintechs to deprioritise playing cards, traditionally a superb however loss-making buyer acquisition technique. 

“Moniepoint decreased the pack of playing cards to solely 5 (from 30),” a card distributor informed TechCabal. These distributors transfer playing cards throughout a number of native governments and fulfill requests from an internet platform, though many of the demand is generated offline. 

Whereas different fintechs prospects apply for playing cards via apps, many OPay and Moniepoint prospects use banking brokers as a substitute, making these brokers mini financial institution branches. 

Though playing cards assist prospects pay on-line, adoption is slowing. Fintech prospects really feel comfy transferring round with out their playing cards as switch speeds enhance and companies more and more settle for financial institution transfers. 

“We anticipated it. We have been very aggressive after we launched playing cards in 2021. Naturally, the tempo at which it was rising two years in the past just isn’t the identical now. It’s the regulation of diminishing returns,” mentioned an OPay government concerning the drop in card demand.

A mix of the growing adoption of online transfers and playing cards reaching maturity as buyer development maintains a gradual tempo has performed a big half within the drop in card demand. 

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