Afrigather Go searching you, on each avenue nook you will have boutique accommodations bobbing up quick, house turning into accommodations, One room turning into Air B&B you accommodations, and simply as they spring up quick they shut up even quicker.
Proprietor’s interference
I’m the Ex CEO of a financial institution; I’ve run 5 firms, I’m a monetary “WizKid” so what’s so difficult in operating a lodge? Hmm cease proper their; operating a lodge in Nigeria is just not the identical as operating a lodge in Europe; Proprietor interference is the primary cause why accommodations in Nigeria fail; House owners consider they know all of it and so they know greater than the hospitality professional and therefore they open a lodge and after 6 month they realise that it isn’t enterprise as traditional
No on-line presence
About 80 % of lodge in Nigeria lack on-line presence and should not have a web site. No web site means a loss in as much as 50 % of your income. For as little as N70,000 you’ll be able to have a web site, an official e-mail tackle and a Pay Direct button embed into your web site all dealt with by Horeca Cloud.
No funding in coaching
It’s Monday- 9.00am and your waiter simply stop by 3.00 pm you will have employed his substitute; No prior background examine was executed/ no reference examine; the brand new waiter has no data of the lodge facility and but you’re shouting that the service is unhealthy and enterprise is gradual.
VAT is now 7.5 %, what’s service cost?
Let’s face it the brand new VAT and CBN stamp put a damper on lodge income. It means extra remittance and extra tax. Whats up Mr Lodge Proprietor this doesn’t solely have an effect on you. Lodges that pay their employees service cost have seen over 70 % will increase in visitor and worker satisfaction. Service cost is 10 % in Nigeria and is also called the employees suggestions paid in bulk.
My brother is the GM and my spouse is the procurement officer & MD
Earlier than you rent your member of the family because the supervisor of your lodge make sure that they’ve gotten the correct coaching and are geared up to run a lodge. Jones Hospitality supply brief time period coaching for shoppers wishing to handle and run small accommodations.
Disregarding suggestions
Most visitors learn on-line opinions of accommodations earlier than making a alternative. Not taking note of suggestions from visitors will influence negatively on the net reservation stream. When the adverse opinions outweigh the constructive opinions with out observe up responses by the lodge, on-line potential bookers develop into apprehensive and search for alternate options inside the similar star grade and pricing. Most accommodations supply suggestions kinds both at take a look at or within the room.
Seasonality
Most accommodations/eating places don’t put into recognizance that the hospitality has its low and peak seasons. When the height and low durations are established, it’s all the time sensible to plan forward to maintain the enterprise.
Poorly serviced room
Visitor to receptionist “Can I see your supervisor” I need a refund, the roof is leaking, the mattress sheet is soiled, there is no such thing as a sizzling water in my room. “Hmm oga abeg no refund o, My MD has travelled however please sir can I provide you with a bucket and boil sizzling water for you? We even have fan because the AC is just not working.”
The above dialogue is the norm in boutique accommodations in Nigeria. Poorly cleaned and maintained rooms will trigger dissatisfaction and have an effect on repeat visitors. When visitors don’t get worth for his or her cash, they make different plans. Air con, sizzling water, water strain, unhealthy mattress, linens and towers, ambiance, poor TV sign is a number of the main complaints about rooms. It’s extra irritating for visitors the place they’re moved to a different room and so they expertise the identical and even worse challenges from the earlier room.
Employees welfare
Oh God what sort of Job is that this? It’s the fifteenth of the month and I’ve not been paid, No employees meal, late fee of wage, no medical; that is the cries of 70 % of waiters in Nigeria; you owe and also you owe them and but you surprise why they steal? Expensive Lodge proprietor your excuse is that enterprise is down and we’re not doing properly? However guess what for those who did the suitable factor from the start enterprise shall be up; don’t punish the employees.
Be guided.
IJEOMA UGAMAH
Ijeoma is a pacesetter in hospitality and Horeca and might be contacted on Ijeoma.ugamah@gmail.com.
