ALPHARETTA, Georgia—Agilysys, Inc. introduced that Bally’s Baton Rouge Resort (previously the Belle of Baton Rouge Resort) has chosen a set of Agilysys options – together with Versa PMS and InfoGenesis POS – to energy visitor and workers experiences throughout its reworked property.
Slated to open within the fall of 2025 pending approval from the Louisiana Gaming Fee, the advanced will embody 25,000 sq. ft of Vegas-style gaming, a sports activities lounge, a cocktail lounge, informal and wonderful eating, and a renovation of the Belle’s 242-room, 10-story lodge, now rebranded as Bally’s Baton Rouge.
Positioned within the coronary heart of downtown Baton Rouge, the reopening marks a milestone within the Belle’s plans to revitalize the downtown space into a recent land-based on line casino and leisure and lodge expertise. The lodge introduces visitor and workers experiences powered by trendy hospitality expertise improvements. When the property reopens, visitors will be capable to choose each digital self-service and high-touch personalised experiences powered by Agilysys software program property-wide.
The Bally’s Baton Rouge Resort management group acknowledged that delivering their imaginative and prescient of latest visitor experiences throughout a reimagined leisure advanced required changing legacy software program with future-focused, versatile hospitality expertise. When evaluating expertise, the group prioritized the power to combine operations throughout the property, the power to allow cellular visitor providers, and the power to empower workers with real-time, personalised visitor info and repair capabilities.
To realize these targets, the property is implementing 11 Agilysys options designed to share information and streamline workflows throughout workers and visitor interactions all through the property. Along with foundational PMS and POS performance, the property will use Agilysys software program for: reserving rooms and experiences throughout a keep and presenting reservations in a single itinerary seen to visitors and workers; digital advertising for communication earlier than, after and through stays; managing service supply, together with enabling digital communication between visitors and repair workers; managing contactless funds and safe, paperless digital credit score authorization; the power for visitors to handle quite a lot of experiences by their cell phones, together with check-in and check-out, digital key entry, ID verification, messaging with workers and on-demand meals and beverage ordering; digital doc administration and signature seize; and reward card creation and administration.
Daniel Hutchinson, director of lodge operations for Belle of Baton Rouge, defined, “As we revitalize the Bally’s Baton Rouge Resort, we wish to be sure that the software program and expertise on the property is the very best out there. After rigorously evaluating all of the choices, we decided that Agilysys is the fitting associate for us. We wish state-of-the-art expertise absolutely and simply built-in throughout our property, placing the visitor on the heart of all the things we do and empowering our workers to make sure that all who go to have superb, memorable experiences.”
Hutchinson continued, “The standard and vary of options that Agilysys affords, coupled with top-level session and repair, took staying with our legacy system off the desk for us. Agilysys options will elevate our service high quality to a constantly premium degree, enhance operational efficiencies, and elevate the agility of our group.”
A key think about selecting Agilysys expertise was the power to leverage the built-in nature of a number of options to get rid of information silos and allow constant visitor service throughout all touchpoints on the property. Additionally essential have been cellular capabilities that equip workers to serve visitors wherever on property, digital key help, and cellular meals and beverage ordering to broaden visitor comfort and selection. Investments in analysis and growth and future-forward, versatile expertise design additionally favored Agilysys within the choice course of.
Darren Scholar, vice chairman of gaming for Agilysys, stated, “It’s inspiring to associate with properties such because the Belle of Baton Rouge that embrace state-of-the-art innovation whereas additionally honoring their wealthy historical past. This complete expertise transformation will allow the property to ship distinctive experiences that mix trendy comfort with the distinctive allure that has created a beloved Louisiana landmark. Working with the property group to equip their reimagined leisure and lodging imaginative and prescient with trendy, versatile expertise has been a pleasure, and we stay up for everybody having fun with a revitalized Belle of Baton Rouge when it re-opens this yr.”