Buyer Expertise Stay Intelligence Report 2025 reveals 89% of organizations are investing in AI-powered experiences and predictive analytics as corporations transfer from reactive service to clever, adaptive engagement.
DUBAI, UAE, Might 27, 2025 – (ACN Newswire) – In a area present process a digital renaissance, AI — and extra critically, AI-powered experiences and Agentic AI — have emerged because the defining drive behind buyer expertise transformation. This paradigm shift took middle stage on the Buyer Expertise Stay Present Center East 2025, the area’s most prestigious CX management gathering, the place the newly launched Buyer Expertise Stay Intelligence Report 2025 outlined how enterprises are leveraging clever techniques to not simply automate, however suppose, act, and adapt independently.
In keeping with the report, a staggering 89% of organizations are investing in each AI-powered experiences and predictive analytics, highlighting an unprecedented leap towards proactive, self-directed buyer engagement methods. Agentic AI, particularly, is gaining traction — these autonomous techniques are designed to independently assess, determine, and reply to buyer wants in real-time, redefining the very basis of service supply. This transition is empowering companies to maneuver from reactive service fashions to predictive, hyper-personalised engagement — whereas releasing human brokers to give attention to advanced, high-value interactions.
“This isn’t simply an improve in instruments — it’s a philosophical shift in how organisations method buyer expertise,” mentioned Ayusha Tyagi, Managing Director, Buyer Expertise Stay. “AI and Agentic AI are permitting manufacturers to ship human-like assist at scale, whereas creating area for empathy, creativity, and extra strategic CX design. The longer term belongs to corporations that may fuse intelligence with intention.”
In a bid to ship clever, intuitive, and immersive experiences, organisations throughout the Center East are aligning their know-how investments with customer-centric methods. The report reveals that 59% of corporations are deploying AI brokers to boost responsiveness and automate interactions, whereas 83% are prioritising operational excellence as a crucial driver of CX transformation. On the similar time, 69% of companies are specializing in bettering buyer engagement and satisfaction, reaffirming that robust relationships are central to long-term success. Moreover, 56% are investing in outsourcing CX assist and providers, aiming to scale service supply and enhance effectivity.
As 81% of organisations are actively pursuing elevated buyer satisfaction and retention to stay aggressive, it’s evident that buyer expertise is not confined to a single division — it has develop into a strategic enterprise crucial.
“The way forward for CX is right here: AI and Agentic AI are combining the facility of automation with human perception to ship experiences that aren’t simply personalised—however predictive, proactive, and highly effective,” famous Sanjay Gupta, VP Gross sales, South Asia & Center East, NICE.
This 12 months’s version additionally introduced collectively influential voices and decision-makers from corporations akin to Al Futtaim Group, Financial institution Muscat, Dubai Electrical energy and Water Authority (DEWA), Etihad Airways, NEOM, The Coca-Cola Firm, Unilever, and Zurich amongst others.
Held on the JW Marriott Resort Dubai Marina on 13-14 Might 2025, the occasion additional celebrated innovation by the Buyer Expertise Stay Awards, honouring main organisations remodeling their buyer journeys by information, design, and digital intelligence. This 12 months’s winners included Saudi Ports Authority “Mawani”, Aster DM Healthcare, Abu Dhabi Islamic Financial institution (ADIB), Saudi EXIM Financial institution, NICE, Oman Information Park, Tawuniya, Tasleem Metering & Fee Assortment, Dammam Airports Firm, EHS, Octopus Outsourcing, NEOM Operations, Dubai Nationwide Insurance coverage, Medcare Hospital & Medical Centres, Saudi Awwal Financial institution, Health First MENA, Silah Gulf, Sprinklr, Verint, and Qatar Airways Group.
The occasion was co-presented by NICE and e& enterprise, with Sprinklr becoming a member of as Highlight Companion, every bringing deep experience and innovation to the forefront of buyer expertise transformation. This 12 months’s version was additional enriched by co-located exhibits — the AI Expertise Present, Digital Excellence Present, and Contact Centre Present Center East 2025 — providing attendees a 360-degree view of the applied sciences, developments, and methods shaping the way forward for buyer expertise.
Different distinguished sponsors included Cisco, AWS, Verint, Ipsos, Qualtrics, Sydr Techniques by SITE, Sideways 6, Exotel, Locobuzz, Kanari, Konnect Insights, Robosoft Applied sciences, Silah Gulf, XEBO.ai, intella, Hamsa, November 5, Calabrio, 2Ring, Answered by Aramex, and NovelVox.
Strategic companions for the occasion had been the Worldwide Buyer Expertise Institute and Bpo Search, with media companions being Buyer Information Platform Institute, ACN Newswire, Name Centre Helper, CrmXchange, StartupNews.fyi, siliconindia, CIOReview, AI Instruments Community, Monetary Service Evaluation, Convention Alerts, Utilized Know-how Evaluation, The European Enterprise Evaluation, CIO Outlook, AIPressRoom, OnestopNDT, Omanoilandgas.com, Worldoils, and Power Enterprise Evaluation.
To obtain the Buyer Expertise Stay Intelligence Report 2025 or study extra concerning the occasion, go to: www.customer-experience.dwell
About Buyer Expertise Stay
Buyer Expertise Stay is a number one digital buyer expertise insights and analysis powerhouse within the EMEA and APAC areas. Dedicated to driving development inside organisations by rigorous analysis and insightful activations, the corporate performs a pivotal position in facilitating profitable enterprise ventures and fostering innovation in buyer expertise options. With a give attention to understanding end-user wants and market dynamics, Buyer Expertise Stay empowers top-level executives and answer suppliers to navigate the ever-changing panorama of buyer expertise.
About Buyer Expertise Stay Present Center East
Buyer Expertise Stay Present Center East is the area’s most prestigious present designed for the top-tier CX suite. For 8 profitable editions, this premier convention has empowered enterprises to boost their buyer expertise methods by insights on Omni AI expertise, operational effectivity, VoC redesign, and proactive engagement.
With a robust give attention to positioning CX as a driver of enterprise development, the occasion brings collectively senior executives and trade specialists to deal with evolving challenges and construct long-term buyer loyalty.
Take part within the upcoming version to achieve actionable insights, join with CX leaders, and benchmark in opposition to the easiest within the subject.
For extra data, please contact
Riji Raju, Content material and Advertising and marketing Lead, Buyer Expertise Stay
E mail: riji.raju@customer-experience.dwell
Matter: Press launch abstract
Supply: Buyer Expertise Stay
Sectors: Commerce Exhibits, Synthetic Intel [AI]
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