The Abuja Electrical energy Distribution Firm has refunded electrical energy credit score price N241.45m to 9,823 prospects throughout its franchise areas as compensation for billing irregularities and regulatory infractions dedicated between June 2024 and January 2025.
The refunds, processed as vitality credit, comply with directives issued by the Nigerian Electrical energy Regulatory Fee consistent with shopper safety tips below the Meter Asset Supplier scheme.
The corporate revealed the names and particulars of the affected prospects on its official web site on Tuesday, urging beneficiaries to confirm their refund standing.
Based on a press release posted on its official X deal with, the disbursement displays its “dedication to transparency and regulatory compliance,” including that the gesture goals to rebuild public belief in its metering and billing techniques.
The assertion learn, “The administration of Abuja Electrical energy Distribution Plc needs to tell our esteemed prospects that, consistent with the directive issued by the Nigerian Electrical energy Regulatory Fee in February 2025, we now have revealed the listing of shoppers who’ve obtained refunds below the Meter Asset Supplier scheme.
“This motion underscores our dedication to transparency and regulatory compliance, in addition to our continued efforts to foster belief and accountability in our metering programmes. Clients who paid upfront for meters below the MAP scheme are suggested to go to our official web site at www.abujaelectricity.com to confirm their refund standing.”
The refunds apply to each pay as you go and postpaid prospects. Whereas pay as you go prospects obtained further electrical energy items, postpaid prospects had their billing accounts adjusted accordingly.
NERC rules stipulate that prospects who paid upfront for meters below the MAP framework have to be reimbursed by their respective Distribution Corporations (Discos) by vitality credit.
The reimbursement schedule should even be permitted by the Fee after evaluating Disco’s monetary place. Beneath the MAP framework, meters are offered and maintained by third-party buyers, with prospects paying month-to-month metering service costs.
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Nevertheless, there have been rising complaints by shopper teams over delays or inconsistencies in refunds by electrical energy distribution corporations, together with AEDC.
In response, AEDC stated it had finalised credit score changes for overbilled unmetered prospects and shared refund lists overlaying a number of months, particularly July, August, and September 2024, on its web site.
For January 2025, the corporate additionally disclosed names, refund quantities, and different particulars for purchasers below the MAP scheme throughout its service areas, together with the Federal Capital Territory, Kogi, Niger, and Nasarawa states.
The Disco beforehand launched an analogous refund listing in 2023, overlaying almost 100 prospects within the Wuse zone of Abuja. A breakdown of the disbursement confirmed that the ability agency refunded a 20-hour electrical energy compensation to 851 prospects in June 2024.
In July 2024, the corporate returned N1.47m price of electrical energy credit score to 863 prospects. This determine elevated to 1,466 prospects in August with a refund worth of N20.25m.
No refund was made in September and October, however the firm paid the very best refund of N215.58m to six,179 prospects in November 2024, earlier than dropping to N588,003 in December for 287 prospects. In January 2025, the corporate paid N3.56m to 177 prospects as a refund.
Along with the MAP-related refunds, the AEDC introduced compensation for Band A prospects, these entitled to twenty hours of day by day electrical energy provide, who skilled decrease service supply inside the overview interval.
These prospects additionally obtained vitality items (for pay as you go meters) or billing credit (for postpaid meters) as directed by NERC.
AEDC urged all affected prospects to go to [www.abujaelectricity.com](http://www.abujaelectricity.com) to verify their refund standing. For enquiries, the corporate offered a number of contact strains, together with WhatsApp and buyer care numbers.
“Refunds are being processed by vitality credit over a interval permitted by NERC, and we urge all affected prospects to overview the revealed listing and attain out if additional clarification is required. We admire your continued cooperation and understanding,” the corporate added.
The event marks one other step in Nigeria’s ongoing efforts to implement accountability within the energy sector, which continues to grapple with billing controversies, mete
ring gaps, and shopper dissatisfaction.
