KUALA LUMPUR, Nov 10, 2025 – (ACN/NewsVoir) – Nubitel, Malaysia’s leading cloud communication solution provider, has announced a strategic partnership with Truecaller, the world’s leading platform for trusted communication, to redefine how enterprises engage with customers in Malaysia.
In a market where customers increasingly value clarity and authenticity, this partnership introduces a new standard for transparent and trusted communication across Malaysia. As the first authorized partner of Truecaller in the country, Nubitel empowers organizations to deliver a meaningful and safer communication experience. This will further help businesses strengthen customer confidence and enhance engagement at every touchpoint through the Customer Experience Solution.
With Verified Business Caller ID, businesses can ensure every outgoing call displays their brand name, logo, category, and verified badge — instantly assuring customers of authenticity while reinforcing brand identity.
Additionally, the partnership brings advanced Customer Experience capabilities for the Malaysian business ecosystem:
- Call Reason Display: Clearly communicates the purpose of each call, improving understanding and trust.
- Rich Media Caller ID: Adds videos within the caller ID for a more engaging, personalized experience.
- Call Back Requests: Allows customers to request a call at their convenience, ensuring responsiveness and ease.
- Actionable Analytics: Provides real-time insights to help businesses monitor and improve communication performance.
“Partnering with Nubitel marks an exciting step in extending our Customer Experience Solution to Malaysian businesses. In an era where every customer touchpoint counts, we’re enabling brands to turn ordinary communication experiences into moments of trust and connection.” said Priyam Bose, Global Head, GTM & Developer Products, Truecaller.
Tommy Ng, CEO of Nubitel, said, “As Malaysia’s leading provider of cloud communication solutions, Nubitel is proud to collaborate with Truecaller to redefine how enterprises connect with their customers. Through this partnership, we’re bringing the Truecaller Customer Experience Solution to businesses across Malaysia — empowering them to build trust, enhance transparency, and strengthen customer engagement. This partnership reinforces our commitment to helping organizations build stronger relationships and achieve measurable results through every interaction.”
By combining Truecaller’s innovation with Nubitel’s local expertise, this partnership aims to bridge communication gaps, strengthen customer engagement, and promote reliable digital communication standards across Southeast Asia.
About Truecaller
Truecaller is an essential part of everyday communication for over 450 million active users, with more than a billion downloads since launch and close to 56 billion unwanted calls identified and blocked in 2024 alone. The company has been headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm since October 2021. Visit www.truecaller.com for more information.
Media Contact:
press@truecaller.com
About Nubitel
Nubitel is Malaysia’s leading cloud communication and customer experience provider, offering unified contact centre, omnichannel engagement, and AI-powered automation solutions. With more than two decades of experience, Nubitel helps enterprises improve service quality, strengthen customer relationships, and accelerate digital transformation. Serving clients across Asia, Nubitel continues to drive innovation in secure, scalable, and intelligent communication technologies. Visit www.nubitel.co for more information.
Topic: Press release summary
Source: Truecaller
Sectors: Telecoms, 5G, Media & Marketing, Retail & eCommerce, CyberSecurity, Wireless, Apps, Digitalization
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