Afrigather Eskom has offered a transparent information for pay as you go electrical energy clients experiencing difficulties loading their pay as you go meter tokens. With the deadline for the Key Revision Quantity (KRN) 2 replace approaching on 24 November, some clients might face challenges if their meters usually are not correctly recoded. Right here’s resolve the difficulty rapidly.
Use Alfred, Eskom’s Chatbot
If you happen to can not load your electrical energy token, Eskom recommends visiting Alfred the Eskom Chatbot at www.alfred.eskom.co.za/chatroom/.
“Alfred supplies a step-by-step information to resolve pay as you go meter token issues,” Eskom acknowledged.
The chatbot permits customers to pick out the ‘Pay as you go Meter Tokens Issues’ choice and observe easy directions.
Prospects who not too long ago up to date their private particulars on Alfred ought to wait 24 hours earlier than buying new electrical energy tokens to make sure the system registers the adjustments.
Examine your pay as you go meter standing
Eskom additionally urges clients to verify if their meters are prepared for the KRN2 system. To do that, enter the code “1844 6744 0738 4377 2416” in your pay as you go meter keypad.
“If the display shows ‘1,’ your meter nonetheless operates on KRN1 and requires an replace. A ‘2’ confirms the meter is upgraded,” Eskom acknowledged.
For meters nonetheless on KRN1, clients should buy electrical energy tokens from authorised distributors. These tokens will embrace two units of 20-digit codes to finish the replace.
Assist and help for pay as you go meter replace out there
Eskom reassures clients that assistance is available.
“If you happen to’re struggling, contact our help crew at 0860 037 566,” the utility suggested.
Prospects may also discover steering on Eskom’s social media platforms and web site, the place detailed directions are offered. Native engagement classes and radio bulletins are a part of Eskom’s intensified consciousness marketing campaign to make sure everybody transitions easily.
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