Afrigather The Federal Inland Income Service (FIRS) has launched a brand new Unstructured Supplementary Service Knowledge (USSD) code, *829#, designed to streamline tax processes and improve taxpayer engagement.
Zacch Adedeji, the FIRS chairman launched the code on the Income Home in Abuja as a part of actions of this yr’s Buyer Service Week, making Nigeria the sixth African nation to deploy the USSD code for simplifying tax cost processes.
Dare Adekanmbi, the particular adviser on media to the FIRS chairman, in an announcement, mentioned taxpayers on any cellular telecommunication community within the nation can now get throughout to FIRS real-time on points regarding retrieval of Taxpayers Identification Quantity (TIN), verification of Tax Clearance Certificates (TCC), info on tax sorts and charges, find the closest FIRS workplace, and in addition to get solutions to basic tax-related inquiries.
In response to Adekanmbi, the chairman mentioned the moment messaging protocol demonstrates additional dedication of the company to simplifying tax administration and guaranteeing that ‘each taxpayer whether or not in bustling cities or distant areas can have interaction with FIRS seamlessly’.
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“With the *829# USSD code, taxpayers now have the facility to: retrieve their Taxpayer Identification Quantity (TIN), confirm their Tax Clearance Certificates (TCC), entry info on tax sorts and charges, find the closest FIRS workplace, and get solutions to basic tax-related inquiries.
“With out the necessity for web entry, all of those companies are actually obtainable with a easy cell phone. This technological leap displays our dedication to making a tax system that’s environment friendly, clear, and conscious of the wants of taxpayers”.
Adekanmbi additionally disclosed that the company additionally launched Buyer Centricity Information, a booklet containing insurance policies, processes and procedures to make sure that FIRS retains the taxpayers of their rightful place as ‘kings.’ “Equally necessary is the disclosing of the Buyer Centricity Information.
“This information embodies our dedication to placing taxpayers on the centre of our service supply. It outlines the rules and values that can drive our interactions with taxpayers by guaranteeing that each engagement is outlined by respect, professionalism, and effectivity.
“The information serves as a reminder to us all that the taxpayer is not only a consumer, however a valued companion in nation-building. By the mix of the *829# USSD code and the Buyer Centricity Information, we’re reinforcing a tradition of service excellence and making tax compliance not only a responsibility however an expertise that fosters belief and voluntary participation.”
Nnenna Akajemeli, the nationwide coordinator of Servicom, praised the trouble of the FIRS in direction of taxpayers’ satisfaction, noting that the efforts are evident.
“There are a lot of issues to congratulate the FIRS on. One is the launch of the USSD code *829# and the customer-centricity information. These initiatives that are simplifying tax and guaranteeing that residents and taxpayers are delighted on the high quality of service you render,” she mentioned.
