Afrigather After 9 months with out cellular web, Adams Ojo, who’s sentimental about his 9Mobile quantity, figured it was value a final shot earlier than switching community suppliers. He realized he was not alone when he visited a 9Mobile workplace at Ikota Purchasing Advanced, VGC space of Lagos. A whole lot of different 9Mobile clients who had comparable points needed solutions.
“Fibre cuts are answerable for community blackouts at Addo Highway and Badore, and right down to Sangotedo areas,” stated one worker on the 9Mobile workplace. “There may be community service from Ikota right down to Ikate, Lekki.”
One buyer who lives in Lekki Part One claimed 9Mobile’s community is commonly erratic.
The service issues prolong to different cities. Bolu Faramade, who lives in Ogun state, has since switched community suppliers.
“Buyer care brokers had been all the time not responding. They’ll maintain you on the road until you get drained and transfer on. Or they maintain opening tickets each time you name,” she advised TechCabal.
9mobile didn’t reply to a request for feedback.
Mercy Etim, who lives in Ogbor Hill, Aba, Abia State, and used 9Mobile as her major community for years, has additionally moved on.
Whereas LightHouse Telecommunications acquired 9mobile in July 2024, the corporate’s deep-seated points and popularity because the sickman of the telecoms business stay.
With a decline in infrastructure funding, the standard of 9Mobile’s community has suffered forcing clients emigrate to rivals. From March 2022 to March 2024, over 1.1 million subscribers ditched 9mobile. MTN Nigeria gained 6.6 million in the identical interval.
Nigeria’s fourth largest cellular community operator didn’t add a foot of fibre optic cable to its 4,650km of fibre from 2018 to 2022. Market chief MTN Nigeria has 35,000km of fibre cables deployed.
“Telecoms is a capital-intensive enterprise. Even networks with important investments nonetheless battle with high quality of service points on account of congestion in sure areas,” stated one senior telecom govt who requested to not be named.
