Afrigather Opay Digital Companies Restricted, one in every of Nigeria’s main Fintech corporations, has reassured clients and members of most of the people of its need to ship improved service this yr.
This was made often called the corporate started the yr on a shiny notice internet hosting members of the press to a media Parley on Wednesday 24th of January, 2024 on the Marriott Resort in Ikeja, Lagos.
On the occasion which was nicely attended by pressmen from respected media homes within the nation, Opay prime administration employees spoke extensively concerning the essence of the media parley and their plans to ship improved providers to clients.
The media parley was first of its variety organised by the corporate and it’s geared toward establishing a cordial and collaborative relationship with the press. It’s going to additionally by extension create the fitting avenue for members of the general public to get first-hand details about what the corporate presents, its new improvements and drive through the course of the yr.
Opay’s Head of Advertising Communications, Adekunle Adeyemi in his keynote handle harassed the essence of the parley. When he mentioned; “We’re devoted to transparency, accountability, and open communication, and we imagine {that a} strong partnership with the media is crucial for precisely conveying our messages to the general public.”
He went additional by saying; “We acknowledge the ability of the media, however extra importantly, we acknowledge the accountability that haunts your particular person roles and we’re desirous to work carefully with you to share our tales, our impacts, and general achievement.”
“Our purpose is to be a dependable supply for you, guaranteeing entry to correct and well timed updates from us as we stay dedicated to essential societal targets. As we embark on this journey collectively, we stay up for constructing a relationship based mostly on belief, mutual respect, and understanding.
“We’re open to inquiries and we imagine that this relationship will foster development and enchancment. In conclusion, we’re desirous to collaborate with every of you. Our success is attainable together with your help and collectively we will navigate challenges and have fun successes.
Recall that OPay which is now nearly like a family identify within the ever-booming fintech enterprise was based in Nigeria in 2018 and ever since has grown to develop into a prime and enviable model within the nation. It presently boasts of over 40 Million customers, over 500 thousand brokers, and over 300 thousand retailers nicely unfold throughout the nooks and crannies of Nigeria. It has little doubt been useful in creating job alternatives for the teeming youths who’re on the market in the hunt for jobs within the over-saturated employment market.
The corporate is contributing immensely to the nation’s schooling sector. It has supported 1,300 kids and over 57 thousand undergraduate college students’ schooling. It has launched into renovations of some college campuses throughout the nation. All these had been made doable courtesy of the OPay Scholarship Program; OPay Campus Improve and Play4aChild initiative.
Throughout the interactive session with the press, Opay by its prime administration responded to questions requested on the operation of the firm and the way it intends to make their platforms safer. Beneath are what was mentioned:
- Opay takes know-how very severely, which is why it was in a position to get approval from the regulator. This was doable as a result of the corporate has put in all the safety measures in place to make sure that transactions are safe.
- Opay has additionally ensured that it sends safety info to our clients through social media platforms, SMS and e-mail, to guard them from fraud. We all the time sensitize our clients periodically, by in-app messages, social media, for purchasers to be free from fraudsters. It understands the ever-dynamic nature of the perpetrators of fraud. Cause whereas it’s constantly bettering on methods of securing its varied platforms
- Past placing infrastructure in place that ensures Opay platform is safe, the corporate has offered the USSD codes that clients can dial within the occasion of a problem. For example, in case your cellphone has been stolen or your digital card was stolen, there are numbers the shopper can dial that can stop anybody from gaining access to the account. The target is to make sure that whatever the scenario, our clients are adequately protected.
- We now have invested a lot in know-how, in comparison with the standard establishments. Nonetheless, in areas the place connectivity is poor, it’ll have an effect on our community in these areas, however in areas the place there’s sturdy connectivity, finishing up transactions, utilizing the opay app, is all the time seamless.
- Opay collaborates with different banks. Removed from what some folks say that funds with Opay should not secure, the reality is your funds should not with Opay. What this implies is that, the corporate has partnered with tier 1 banks, as a result of it’s involved with the protection of depositors’ funds. So, the best way it’s structured is that these funds sit with business banks. So the truth that you’ve got N1million in Opay wallets, these funds really reside with the banks. The concern needs to be when the banks are collapsing, not if Opay is collapsing. Nothing occurs to the funds in your wallets as a result of it’s sitting with the business banks.
- Opay is now proscribing people who find themselves lower than 18 years. There’s a restriction across the age restrict of those that open an account with Opay. If you’re lower than 18 years, you can not open an account with Opay as the corporate is doing all the pieces doable to stick strictly to rules.
- In partnership with Interswitch, the corporate is bent on making monetary providers extra out there to clients by know-how, therefore our partnership with Interswitch to make sure that fee might be seamless for our clients.
- On KYC, Opay has finished the primary two phases of the KYC. If you’re below the tier one account, when you login, the app will ask you in your NIN. For brand spanking new customers, you need to enter your NIN earlier than you’ll be able to perform transactions.
- Opay is pulling particulars out of your NIN, thereby saving you the difficulty of filling the registration kind. Anyone who shouldn’t be in compliance with these new measures will likely be locked out.
- Any fraudulent account will likely be faraway from the Opay platform. Opay is severe about complying with the CBN directive. So, OPay appeals to its customers to make sure that particulars utilized in registering their NIN, BVN are the identical utilized in opening their Opay accounts.
- As regard monetary inclusion, with this new directives from our regulator, Opay imagine that with time, almost all Nigerians can have NIN and BVN and this might allow them obtain extra in that regard.The excellent news is that with the brand new directives, we will handle the problem of fraud within the Fintech area. There are such a lot of fictitious accounts that will likely be yanked off.
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