CXI Chief Continues to Associate With Main Restaurant and Hospitality Manufacturers to Enhance Service and Enhance Visitor Sentiment
New York, NY (RestaurantNews.com) Tattle, the AI-driven survey platform offering the restaurant trade with actionable, data-driven insights into visitor sentiment, at present introduced that Robeks, the vacation spot for inventive taste combos in contemporary smoothies, juices, acai bowls and premium toasts, will make the most of Tattle to measure omni-channel visitor sentiment and handle buyer suggestions.
Based in 1996, and with practically 100 places throughout the nation, Los Angeles-based Robeks brings a West Coast well being vibe to revolutionary smoothie and juice combos made with premium fruits, greens, proteins, and proprietary enhancements that may enhance dietary worth with extra protein, fiber, antioxidants, nutritional vitamins, and anti inflammatory dietary supplements.
Because of the partnership, operators from executives all the best way all the way down to Basic Managers at Robeks will have the ability to accumulate direct, non-public visitor suggestions by Tattle’s automated survey emails put up transaction, which break down every operational class (e.g. Meals High quality, Hospitality, Accuracy, Velocity of Providers and so on.) into underlying elements (e.g. Temperature, Texture, Greetings, and so on.). This fashion operations, advertising, visitor service and culinary groups can determine the highest-impact alternatives to enhance visitor satisfaction each at a location stage and on the model stage. Tattle additionally makes use of AI to suggest month-to-month goals for every location which have the best probability of boosting visitor satisfaction.
“With varied premium choices from smoothies to acai bowls and toasts, understanding what’s driving visitor satisfaction is essential, and Tattle’s platform and metrics assist us to obviously and easily perceive that,” mentioned Mike Pisani, VP of Operations of Robeks. “Tattle has turn out to be a useful software, empowering our staff with invaluable perception and actionable steps that make it easy for us to ship in opposition to visitors’ elevated expectations.”
Tattle is an AI-driven, buyer suggestions expertise platform constructed with an open API that simplifies the visitor suggestions course of. Utilizing synthetic intelligence, Tattle measures satisfaction throughout all-digital ordering channels after which makes suggestions for highly-impactful enhancements to operational areas throughout restaurant places with the intention to drive the best attainable improve in visitor satisfaction.
Further Tattle integration advantages embody:
- Omni-channel visitor satisfaction measurement throughout Dine-In, Takeout, Supply, Drive-Through, and Curbside
- 10% common visitor suggestions penetration and a 94.7% survey completion price of a 50-60 query survey
- Causation-based survey format to determine elements, i.e. Topping Distribution, that negatively affect an operational class, i.e. Accuracy
- Leverages AI to determine and suggest high-impact operational classes for enchancment throughout every location
- Automated location-level Month-to-month Goals that leads to 84% chance of visitor satisfaction improve
- Incident Administration System for recovering 1 in 3 visitors with electronic mail templates and automation
“Tattle’s expertise has been a recreation changer for the hospitality trade, offering detailed information and insights on visitor satisfaction to enhance operations and elevate the client expertise throughout a number of channels,” mentioned Tattle CEO/Founder, Alex Beltrani. “We’re excited to proceed our development and associate with extra companies throughout the nation who need to present best-in-class buyer loyalty and invaluable insights to enhance their enterprise.”
Tattle is the one Buyer Expertise Enchancment (CXI) platform constructed to assist the hospitality trade by amassing actionable suggestions information by interacting with their prospects the place they make transactions. Utilizing present third-party instruments and API integrations, Tattle connects manufacturers with their visitors at each contact level of the client journey. By means of their AI, Tattle recommends probably the most opportunistic operational space for enchancment at every of our companions’ places to drive the best improve in visitor satisfaction. Tattle powers the operational enchancment technique for trade leaders, corresponding to Hooters, MOD Pizza, Dave’s Scorching Hen, Farmer Boys and extra. For extra info, please go to https://get.tattleapp.com.
Robeks takes the lead within the thriving healthier-for-you smoothie class through the use of contemporary vegetables and fruit on the peak of their ripeness, leading to a spectacular tasting smoothies. Famend for fulfilling açai bowls and now introducing premium toasts, Robeks continually pushes the boundaries of innovation, exploring imaginative taste combos with the best, substances that deliver pleasure to individuals’s lives-and style buds. With a formidable depend of 99 working places and a further 50 in growth throughout 13 states and the District of Columbia, Robeks maintains its outstanding development trajectory, providing engaging franchise alternatives in choose markets nationwide.
Media Relations for Tattle